Privacy Policy

We collect and process the following types of personal information:

• Contact Information: Your name, email address, phone number, and postal address. We collect this data when you fill out forms on our website, subscribe to newsletters, or request information from us.
• Account Information: If you create an account on our website, we collect your username, password, and other account details necessary to manage your account.
• Communication Data: Information you provide when you contact us through email or other communication channels, including the content of your communications and any attachments.
• Usage Data: Information on how you use our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. We collect this data through cookies and similar technologies.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and improve our website’s functionality.

Please be aware that you have the option to manage your cookie preferences through our Cookies Policy or browser settings. However, disabling certain cookies may affect your ability to access certain features or functionalities on our website.

We utilise your personal information for the following purposes:

• Providing and Enhancing Services: We utilise your contact and account details to deliver our services and manage your account. Usage data and cookies are used to enhance website performance, personalise content, and improve user experience.
• Marketing Communications: With your explicit consent, we may send you marketing materials, newsletters, and updates regarding our services and promotions.
• Legal Obligations: We process your data as required by relevant laws, regulations, and legal procedures. This includes fulfilling obligations in areas like taxation, accounting, and data retention.
• Protecting Our Rights: We may use your information to safeguard the rights, privacy, safety, or property of Stimela Group and its users. This may entail sharing your data with legal authorities or third parties to enforce our terms of service or respond to legal requests.

Please rest assured that we solely use your personal information for legitimate business purposes and ensure its safeguarding. Your privacy is of paramount importance to us, and we are dedicated to maintaining the confidentiality and security of your data.

We process your personal information based on the following legal grounds:

• Performance of a Contract: Processing your data is necessary to fulfil our contractual obligations with you, such as providing requested services or fulfilling orders.
• Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications or using certain cookies.
• Legitimate Interests: Processing your data is necessary for our legitimate interests or the legitimate interests of third parties, except where your rights and interests are overridden.

We respect your choices and preferences regarding the processing of your personal data. Should you wish to exercise any of your rights, including withdrawing your consent, do not hesitate to contact us. We will promptly address your request while ensuring compliance with applicable laws and regulations.

We will retain your personal information only for as long as necessary to achieve the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Once your data is no longer needed, we will securely dispose of or anonymise it.

We may share your personal information with:

• Service Providers: We engage third-party service providers who assist us in operating the website, delivering our services, and performing other business functions. These providers are contractually obligated to protect your data.
• Affiliates and Partners: With your consent, we may share your data with our business partners, affiliates, or subsidiaries for legitimate business purposes.
• Legal Compliance: We may disclose your information to legal authorities or third parties as required to comply with applicable laws, regulations, or legal processes.

If we transfer your data outside the EU or South Africa, we will implement appropriate safeguards, such as standard contractual clauses or Privacy Shield certification, to ensure the protection of your information.